The Digital and Customer Experience Course provides recognition of high level of knowledge and service standards in the burgeoning field of customer experience and digitalization and offers a framework for continual development. This certification course encompasses a core set of customer experience (CX) and digitalization competency areas and ensures that certified professionals possess a mastery of standardized disciplines.
We are facing a crisis of Service all over all the world. Economy are transforming from manufacturing – based to service – based at record speed and human at large are unprepared to cope and deliver the required changes. We aim to recognize the subject of service as an areas of serious study beyond experience.